Return policy

If you are unhappy with your order or need to modify your purchase, you may submit a refund request.

Shoppers residing in the European Union hold a statutory 14-day cooling-off period after receiving their goods, allowing them to cancel an order without giving any justification.
factitiousdiamonds.com broadens this consumer right by offering an extended 60-day return period.

factitiousdiamonds.com processes refunds for all goods returned within 60 days post-delivery. To qualify for a full return, goods must be sent back in their original packaging, free of all marks indicating wear, mistreatment or improper use. All returned items must be shipped via certified mail, and you must send the tracking details for your return parcel to service@factitiousdiamonds.com. We also ask customers to place either the original receipt or a written note with their order ID, full legal name and registered email address inside the return box. These details help speed up refund processing; omitting this paperwork can lead to hold-ups or issues with your return application.

After we confirm your item meets all return criteria, factitiousdiamonds.com will reimburse you for the value of the returned merchandise, excluding original shipping and packaging fees. We recommend taking all necessary precautions to guarantee your returned parcel reaches our facility safely. Once your refund application is approved, funds will be issued to your original payment method within 7 working days. Any goods that cannot be resold—due to missing original packaging, improper handling, custom modifications or damage—will be rejected by factitiousdiamonds.com and sent back to you at your own cost. If you want to swap your purchased goods for an alternative size or shade, get in touch with our support team. You will bear all outbound shipping charges for exchanges, alongside any import duties, sales taxes and other relevant surcharges, and exchanges are subject to current stock availability at factitiousdiamonds.com. Bespoke custom products are non-refundable and non-exchangeable, as they are manufactured exclusively to your individual specifications.

If you wish to return a gifted item, you can exchange it for store credit valid for one full year from the date of exchange, redeemable for future purchases on our website. You will cover any price differences, delivery fees and other applicable charges that apply. Should you have further questions regarding this or any other store policy, feel free to reach out to our team.

We provide refunds or replacements for defective items, provided you notify our team via email within 60 days of receiving your order. Please allow up to 30 days for all exchange procedures to be completed. We will cover all return delivery costs for any damaged or faulty products delivered by us.

This warranty does not cover lost or stolen pieces, intentional damage, or damage caused by improper handling. To submit a warranty claim, email service@factitiousdiamonds.com with clear photographs showing the defect and your corresponding order number.

We fully understand customers may reconsider their purchase and offer refunds or exchanges for this reason. All such requests must be submitted to us within 60 days after item delivery. Send all related enquiries to service@factitiousdiamonds.com.