Shipping policy

Our mission is to deliver optimal shipping solutions for every customer, regardless of their location worldwide. We fulfill hundreds of global orders daily and continuously aim to maintain top-tier service standards for all shoppers.
Complimentary shipping is included on all our orders.

Processing Timeline

Processing time refers to the window between order confirmation and physical dispatch of your goods from our facility. Standard processing takes 1 to 2 working days.
Be advised that processing delays may occur if your shipping details contain errors, your delivery address cannot be reached, or unforeseen complications arise. Our team will reach out to you within 24 hours should any such issues surface.

Transit Duration

Delivery transit times are subject to unforeseen disruptions including severe weather conditions and national public holidays. We thank you for your patience and understanding if any delivery setbacks occur.




 Package Not Received: If the tracking status shows "delivered" but you have not received the package, please promptly contact the local delivery carrier or our customer service teamservice@factitiousdiamonds.com