Terms of service

This document outlines the Terms of Use (referred to as the “Terms”) governing factitiousdiamonds.com (the “Site”).

The platform factitiousdiamonds.com is managed and fully owned by factitiousdiamonds.com, hereafter called “the Merchant”, “we”, “us” or “our”.

“The Customer” (also “you” or “your”) means an individual who has reached the legal age of majority and acts purely for personal, non-commercial purposes, with whom the Merchant enters into a binding purchase agreement.

The Site referenced throughout this policy is factitiousdiamonds.com.

A Product refers to any item made available for purchase by the Merchant on the Site.

An Order describes a purchase of one or more Products submitted by the Customer through the Site following the steps and rules laid out within this document.

By accessing and browsing the Site, you acknowledge acceptance of these binding Terms.

Prior to utilizing any features of the Site, you must thoroughly read this Terms of Use alongside our Privacy & Cookie Policy (“Privacy Policy”) and Return Policy.

1. Scope of the Terms of Use


These online Terms of Use issued by factitiousdiamonds.com regulate all formal agreements and legal relationships between the Merchant and Customer arising from Site usage, including all product purchases and sales completed via the platform.

2. Order Submission & Finalization Process


2.1 How to Place an Order


Customers may submit orders through the Site by completing the following steps in sequence:

  1. Select your preferred Product, style and colour variant;
  2. Add the selected item to your shopping cart;
  3. Review your cart contents and proceed to checkout, filling in all required personal and delivery address information;
  4. Double-check all entered details for accuracy;
  5. Pick a supported payment method and complete your transaction;
  6. Receive an automated email confirming your order submission.

Important note: This initial confirmation email does not confirm successful payment capture nor finalize your order.

If you supply an invalid email address, factitiousdiamonds.com will be unable to send order confirmations or shipping progress updates to you.

2.2 Discount Vouchers & Store Credit


factitiousdiamonds.com may offer promotional discount codes and store credit under various scenarios, including (but not limited to):

  • Returns that qualify for store credit with complimentary return shipping (free delivery only applies to your first return; subsequent return shipments will not include covered shipping fees within the voucher value);
  • Exclusive promotional offers extended to individual customers by SAVA Amsterdam under special circumstances.

Personalised discount codes are single-use only and must be fully redeemed within a single checkout transaction.

2.3 Finalising Your Order


Once a customer submits an order, factitiousdiamonds.com will carry out the following verification steps:

  • Cross-check all order line-item details;
  • Validate the completeness and accuracy of your delivery address (our support team will reach out promptly if corrections are needed);
  • Confirm sufficient stock availability for all ordered items (support will contact you quickly if goods are out of stock and present viable alternative solutions);
  • Verify that your payment has been successfully processed and received;
  • Make a final decision to either accept or decline your order (see Section 2.4).

If your order is approved, you will receive a follow-up email confirming full order finalisation, and your goods will be processed and dispatched as soon as operational capacity allows.

2.4 Order Refusal Rights


factitiousdiamonds.com reserves the authority to reject any submitted order for (but not limited to) the following reasons:

  • The personal or delivery information you provided contains errors, missing details, false statements, or reasonably suspicious content;
  • Full payment has not been received by our system;
  • You have previously failed to settle outstanding payment obligations owed to the Merchant;
  • Your past activity has caused material financial loss or operational disruption to the Merchant;
  • You have repeatedly refused delivery or failed to collect previously shipped orders;
  • Obvious typographical or administrative errors exist (such as incorrect pricing displayed on the Site);
  • The Merchant cannot deliver shipments to the address you provided.

In the event of an order rejection, factitiousdiamonds.com will notify you at the earliest possible opportunity.

2.5 Formation of the Legal Agreement


This full set of Terms of Use, together with the Privacy Policy hosted on the Site, forms the complete binding contract between the Customer and Merchant covering all Site access, order placement and order fulfilment matters.

3. Shipping & Delivery Rules


3.1 Dispatch Timelines & Delivery Carriers


All confirmed orders will be processed and shipped from our logistics warehouse within 5 to 12 working days once fully finalised.

All shipments will be delivered via a courier partner selected solely by our team.

Requests to switch to an alternative delivery carrier cannot be accommodated.

Extended delivery delays may occur during peak sales periods.

We will send email notifications to all affected customers if shipping hold-ups or delivery modifications arise.

3.2 Delivery Address & Personal Data


Once your order is packed and dispatched, it will be sent to the delivery address you submitted, provided the address details are complete and error-free.

If your address contains gaps or inaccuracies, we will attempt to contact you using the email or phone number you provided, assuming those contact details are valid.

The Merchant accepts no responsibility for delivery delays or failed shipments stemming from incomplete or incorrect address and personal information supplied by the Customer.

3.3 Resolving Delivery Issues


Ownership risk for loss or damage to Products transfers to the Customer the moment the courier completes delivery.

If a problem emerges before your order arrives, you must contact customer support and share your order number, full delivery address, and a clear written explanation of the issue. Our support team will respond to your complaint quickly and work toward a mutually satisfactory resolution.

Response handling windows may lengthen during major sales events, and you will receive an email alert informing you of such extended waiting times.

3.4 International Shipments (Outside the EU)


For orders delivered to destinations outside the European Union, the Customer bears full responsibility for all applicable import duties, customs taxes and clearance charges.

Actual delivery lead times vary based on destination country and local customs processing speeds.

Shipments sent via postal or courier networks may incur unexpected extra fees or delays outside of the Merchant’s control.

Once goods are handed over to postal or courier services, the Merchant holds no liability for any subsequent shipping complications.

We will supply all mandatory customs documentation required for clearance, yet the Customer remains accountable for complying with all local import laws and regulatory requirements.

4. Pricing & Payment Conditions


4.1 Listed Prices


All pricing shown across the Site is quoted in Euro currency, excluding VAT and separate delivery fees.

Return delivery charges are the sole responsibility of the Customer.

Your full total purchase amount will be displayed within your shopping cart and restated in the order confirmation email sent once checkout is completed (refer back to Section 2).

4.2 Price Adjustments


The Merchant retains the right to modify product pricing displayed on the Site at any time without prior advance notice.

The price rate active at the exact moment you submit your order will apply to your purchase agreement.

4.3 Payment Terms


All payments must be submitted through the authorised payment channels listed on the Site and must be fully cleared in advance for your order to move into processing and fulfilment.

5. Returns Policy


If you are not fully satisfied with your purchased items, you may send delivered goods back at your own delivery cost within 60 calendar days after receipt without needing to provide a justification, subject to our official return policy and the following mandatory conditions:

  • The Product remains unused (trying on items for fit purposes is permitted);
  • The Product carries no physical damage of any kind;
  • Where available, the original undamaged packaging must be included with the returned item.

Once an order has been dispatched, initial outbound shipping fees are non-refundable under all circumstances.

Items bought using promotional discounted pricing are ineligible for refunds.

Before sending back any goods, you must download, print and enclose the official return form available on our Site, which captures all relevant order and return details.

6. Customer Complaints


6.1 Contact Channel


Customers can reach factitiousdiamonds.com support via email at service@factitiousdiamonds.com.

6.2 Support Response Timelines


Our customer service team will reply to all valid enquiries within 14 calendar days of receipt, provided your message was successfully delivered and your submitted email address is complete and functional.

If a complaint requires extended processing time, we will notify you within the initial 14-day window and share an estimated resolution timeline.

The Merchant and support staff take no accountability for undelivered messages or technical communication failures between your device and our systems.

For time-sensitive urgent enquiries, you may contact our team via telephone during standard business operating hours.

6.3 Acceptable Minor Variations


Customers acknowledge that slight inconsistencies in product quality, dimensions, colour tone, surface finish and other cosmetic attributes are standard within the jewellery industry and do not constitute grounds for a formal complaint.

Complaints submitted solely over these minor differences, or over products being removed from the Site catalogue, will not be deemed valid claims.

The Merchant will not compensate for any damages arising from such minor variations or product catalogue removals.

You agree to fully cooperate with all Merchant requests in the event of a product safety recall.

7. Product Warranty & Liability Limitations


7.1 Warranty Coverage


By legal obligation, the Merchant guarantees all products will match the specifications agreed upon with the Customer.

You must inspect your goods immediately upon delivery, before removing attached tags or making use of the item, and notify us of any manufacturing defects within a 60-day window.

You must provide supporting proof of the fault, including clear photographs showing the product with its original tags still attached plus close-up shots of the defective area.

If damage occurs after tag removal, wear or cleaning, our team may request additional supporting materials such as care and washing instruction records.

Where you can verify a manufacturing fault, Dutch Warranty Legislation will apply, and both parties will collaborate to reach a mutually acceptable resolution.

You agree to fully comply with all information and evidence requests issued by the Merchant.

7.2 Liability Restrictions


The Merchant shall not be held accountable for any indirect, incidental or consequential damages of any description linked to this purchase agreement.

Under no circumstances will the total direct compensation we are legally obligated to pay exceed the full purchase price of your order.

All liability rules related to Site access and usage are governed exclusively by these Terms of Use.

8. Force Majeure


The Merchant is exempt from liability for delivery delays or order fulfilment failures triggered by events outside our reasonable control, including (but not limited to): pandemics, war or military threats, civil unrest, public riots, government national mourning declarations, worker strikes, transport network breakdowns, cross-border trade restrictions, customs hold-ups, fires, floods, earthquakes, third-party business bankruptcies, supplier breakdowns, utility outages, and other major operational disruptions.

If a force majeure event hinders or delays our ability to fulfil your order, the Merchant reserves the right to either:

  • Complete order delivery within a reasonable adjusted timeframe; OR
  • Fully or partially terminate the purchase agreement,

    without any requirement to pay financial compensation to the Customer.

9. Accuracy & Availability of Site Content


While the Merchant takes reasonable practical steps to ensure all information hosted on the Site is accurate and up-to-date, we offer no formal warranty or representation regarding the absolute correctness of all published content.

The Merchant accepts no liability for typographical errors or missing information within Site pages.

If you spot any inaccurate content, you may submit feedback through our online Contact Us form.

We retain full authority to add, revise or delete Site content at our sole discretion without prior notice to users.

10. Rules for Site Usage


10.1 Browsing & Access


All browsing and interaction with the Site is undertaken entirely at your own risk.

Neither our team nor any third-party parties involved in creating, producing or hosting the Site shall be liable for direct, incidental, consequential, indirect or punitive damages stemming from your access to or use of the platform.

Without receiving our formal written consent in advance, you are prohibited from carrying out any of the following actions:

  • Copying, reproducing or utilising Site content for any purpose beyond personal private viewing;
  • Altering, distributing or republishing Site material for any commercial or public use;
  • Scraping, framing, hyperlinking or deep-linking to the Site from external third-party platforms;
  • Exploiting any Site content for commercial gain or profit.

All content on the Site is supplied “as-is”, with no warranties of any kind (either expressed or implied), including merchantability, fitness for a specific intended use, or non-infringement of third-party intellectual property rights.

Certain regional jurisdictions prohibit the exclusion of implied warranties, meaning these disclaimers may not apply fully to you depending on your location.

We will not accept liability for device damage or virus infections incurred while browsing the Site or downloading hosted files.

10.2 User-Submitted Materials & Communications


All messages, files, questions, feedback, suggestions and other content you send to the Site will be treated as non-confidential and non-proprietary information.

We hold full rights to utilise all such submissions for any business purpose, including reproduction, disclosure, transmission, public publishing and broadcast.

We may freely leverage all ideas, concepts, expertise and technical approaches contained within your communications to design, manufacture and market new goods and services.

We have not audited all external third-party websites linked from our Site and take no responsibility for the accuracy or legality of their content.

You access external linked websites at your own personal risk.

You confirm that all material you submit will not violate any third-party legal rights, including copyright, trademark or personal privacy protections.

You bear sole legal responsibility for every piece of content you post or send to our platform.

You are forbidden to publish content that is false, defamatory, offensive, vulgar, hateful, harassing, obscene, threatening or invasive of others’ privacy.

You may only post copyrighted material if you own the copyright or hold written permission from the rights holder.

Unsolicited spam, commercial advertisements, chain mail messages and pyramid scheme promotions are strictly banned.

We cannot independently verify the truthfulness of all user-generated content posted on our platform.

Comment sections and community forums are not pre-moderated, though our team will conduct periodic monitoring.

The Merchant is not liable for any content posted by other site visitors.

We reserve the right to remove inappropriate or offensive user content within a reasonable timeframe after discovery.

You carry full responsibility for all content you publish and agree to indemnify the Site against any legal claims arising from your posts.

We may disclose your personal identity to relevant authorities in response to formal complaints or legal proceedings.

You must supply truthful, appropriate personal details when interacting with the Site.

Any inaccurate or offensive user information will be removed from our systems.

Your unique IP address will be logged alongside every public post you submit.

We maintain the authority to permanently restrict or ban any user from accessing the Site.

11. Account & Password Security


You are solely responsible for protecting the confidentiality of your account login password and every activity completed under your registered account.

We will not compensate for any loss or damage resulting from your failure to secure your account credentials or password.

12. Intellectual Property Ownership


All trademarks, logos and service marks (collectively “Trademarks”) displayed across the Site are either registered or unregistered proprietary marks belonging to factitiousdiamonds.com or relevant third-party rights holders.

No content hosted on the Site grants you an implicit licence or permission to use any Trademark without receiving written authorisation from the respective owner.

Unauthorised reproduction or use of all Trademarks is strictly prohibited.

We will enforce all intellectual property rights to the maximum extent permitted by law, including pursuing criminal prosecution where applicable.

13. Copyright Protection


All visual and written content published on the Site is protected by copyright law unless explicitly stated otherwise, and may not be reused without written approval from SAVA Amsterdam.

We do not guarantee that any use of Site-hosted materials will not infringe upon third-party intellectual property rights.

14. Updates to the Terms of Use

We may revise these Terms of Use at any time by updating this dedicated policy page.

Your continued use of the Site constitutes acceptance of all revised terms, and you are advised to revisit this document regularly to review the current version.
All customers must read through these Terms before accessing the Site’s services.

If you cannot load this Terms of Use page online, we will send a full current copy of the document to your email address upon your request.